Cookie Policy
Last Updated: January 21, 2026
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our Tenant Portal. They help us provide you with a secure and functional experience.
Cookies We Use
Our Tenant Portal only uses essential cookies that are strictly necessary for the operation of the portal. We do not use any analytics, marketing, or tracking cookies.
No Consent Required: Under GDPR Article 6(1)(b) and ePrivacy Directive, essential cookies required for service delivery do not require your explicit consent.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| sessionid | Maintains your login session and keeps you authenticated as you navigate the portal | Session (expires when you close browser) | Essential |
| csrftoken | Security cookie that protects you from cross-site request forgery attacks | 1 year | Essential |
| messages | Stores temporary notification messages (e.g., "Your request was submitted successfully") | Session | Essential |
| django_language | Remembers your language preference | 1 year | Essential |
Why We Don't Need Your Consent
Under the EU General Data Protection Regulation (GDPR) and ePrivacy Directive:
- Legal Basis: These cookies are necessary to perform our contract with you (your tenancy agreement)
- Service Delivery: Without these cookies, you cannot access essential portal features like maintenance requests, document viewing, and payment history
- Security: These cookies protect your account and personal data from unauthorized access
Because these cookies are strictly necessary for the portal to function, they are exempt from consent requirements under GDPR Article 6(1)(b) (contractual necessity) and ePrivacy Directive Article 5(3).
Managing Cookies
You can view and delete cookies through your browser settings. However, please note that:
Warning: Blocking or deleting essential cookies will prevent you from using the Tenant Portal. You will not be able to log in, submit maintenance requests, or access your documents.
How to View Cookies in Your Browser:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Third-Party Services
When you make payments or interact with certain features, you may be redirected to third-party services:
- Stripe (Payment Processing): Handles secure payment transactions. See Stripe Privacy Policy
- Google Calendar (Event Management): Manages viewing appointments. See Google Privacy Policy
These services may set their own cookies when you visit their platforms. We do not control these cookies, and you should review their respective privacy policies.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. If we start using non-essential cookies in the future (such as analytics), we will update this policy and obtain your consent before doing so.
Questions?
If you have any questions about our use of cookies, please contact us:
[YOUR COMPANY NAME]
Email: privacy@yourcompany.com
Address: [YOUR COMPANY ADDRESS]
Related Policies
- Privacy Policy - How we handle your personal data
- Terms of Service - Rules for using the Tenant Portal
- My Privacy Settings - Manage your data and privacy preferences